Communicating When Things Go Bad • Lunch & Learn 4/23 HR
COMMUNICATING WHEN THINGS GO BAD • LUNCH & LEARN
Thursday, April 23, 2026 | 11:30AM – 1:00PM
It’s inevitable. Something can always go wrong. Whether it is a crisis due to an emergency, a missed deadline, or an employee who is too difficult to work with, the unexpected can send us into exhibiting some of our worst behaviors! How do we handle communication during these times?
Our Objectives
• Understand physical and mental reactions difficult times
• Identifying communications behaviors and how these can impact individuals and teams
• Develop tools for communicating during difficult times or with difficult employees
• Established techniques to plan and avoid the unexpected
All of these sessions are developed for interactive learning including individual and small group activities, role playing and analysis as well as peer editing for written communications.
INSTRUCTOR
Susan Long-Molnar, President, Managing Communications – Susan Long-Molnar is a lifelong professional communicator with over 35 years of experience assisting business owners and their employees to communicate effectively so they exceed their business goals. Susan graduated from Eastern Kentucky University with a B.A. in Theatre Arts/Communications and a minor in English. She began a teaching career in 1976 after moving to Virginia Beach to teach at Princess Anne High School. After five years of entrepreneurship, she began an 11-year corporate jaunt in communications management, first at Sentara, followed by Cox Communications, then USAA and many other well-known brands.
LOCATION
ABC-VA Hampton Roads Training Facility
530 Independence Parkway, Suite 500, Chesapeake, VA 23320
COST
Members — $95
Non-members — $125
Lunch provided
CANCELLATION POLICY
Please note that a reservation constitutes a financial commitment unless cancellations are made 48 hours in advance. Substitutions are welcome at any time if the originally registered individual(s) are no longer available.
COURSE CONTACT
Contact Maddy Goulden