ABC-VA Training Facility - Dulles Office (map)

mastering communication: conflict management
Monday, April 15, 2019
8:30 A.M. - 12:00 P.M.
lunch will be served at 12:00 P.M.

Managing conflict without burning bridges is tough – but it’s imperative in your workplace. You have to be able to recognize what causes conflict in your environment, understand your conflict management style, and find productive ways to deal with costly conflict. 

In this session you’ll learn how to prevent conflict when you can, navigate it when it’s unavoidable, then regain trust and credibility when it’s over.

 You’ll be able to increase your confidence and effectiveness during difficult conflicts, so that you can improve overall performance.

This fast-paced session is for anyone facing conflict on the job (or at home!)

ABC-VA Headquarters
42680 Trade West Drive
Sterling, VA 20166


Laurie Richards
Laurie Richards is a strategic communication professional and best-selling author who helps clients win new business, diminish conflict and improve everyday communications. Richards has worked with thousands of executives, and is known for her practical, interactive, strategic and highly effective approach. Her clients span the spectrum—from individuals to small business professionals, association leaders and Fortune 100 executives.

Members: $180
Non-Members: $260

REGISTRATION / Cancellation Policy
Cancellation Date: seven days prior to the course start date.
Please note: A reservation constitutes a financial commitment unless cancellations are made one week in advance.