Events


ABC-VA Training Facility - Dulles Office (map)
NEW DATE! JANUARY 10, 2018
Breakfast: 7:30 A.M. - 8:00 A.M.
Class: 8:00 A.M. - 12:00 P.m.

Attendees will learn and practice Communication strategies for framing and delivering difficult information during a critical conversation. Dr. McClancy will review techniques to resolve problematic issues.

Topics include but are not limited to:
-How to engage an unwilling listener
-The 3 most likely "push-backs" and how to neutralize them
-Non-verbal signals
-The Critical Conversations Checklist
-Maintaining everyone's respect throughout the entire conversation
 
LEARNING TAKEAWAYS
-How to prepare for and pull off a critical conversation
-Come across the way you need to and optimize the likelihood of a successful resolution


ABOUT THE INSTRUCTOR
Dr. Liz McClancy has been a sought-after business communication consultant for over 27
years, across the public, private and nonprofit sectors.  Her real-world, customized seminars focus on
practical, research-driven solutions.  Her enthusiasm and the practicality of the course content and
deliverables mean that attendees leave owning the material and benefitting from it.

LOCATION
ABC-Virginia Training Facility
42680 Trade West Drive
Dulles, VA

COST
Member: $160
Savings When Each Additional Member from the Same Company Registers: $130
Non-Member: $225
(Breakfast Included)
  
Please note a reservation constitutes a financial commitment unless cancellations are made 48 hours in advance.