Communication Skills: Managers as Key Communicators
Wednesday, July 15, 2020
8:30 A.M. - 12:00 P.M.
This session will provide you with new tools for communicating effectively as a manager, supervisor or lead on your team. Interactive activities will help you dive deep into your own communications skills (from listening and asking questions to handling difficult employee communications and engaging employees in understanding their roles in the “big picture”.
- Practice skills for communicating priorities, difficult issues, “big picture” and how it relates to employees using real, current topics
- Determine one or two communications skills for personal development
- Learn to use a key message model to develop messages and supporting facts to effectively communicate during one-on-one meetings, unit meetings, or in presenting during larger employee “town hall” type meetings.
- Develop and implement consistent processes for communicating new information, changes, product, or service rollouts.
Susan Long-Molnar is a lifelong professional communicator who uses over 35 years of experience assisting business owners and their employees to communicate effectively so they exceed their business goals. After graduating from Eastern Kentucky University with a BA in Theatre Arts/Communications and a minor in English, she began a teaching career, moving in 1976 to Virginia Beach to teach at Princess Anne High School. Ten years later, her first business, an advertising and PR firm, grew to a point she needed to leave teaching. After five years of entrepreneurship, she began an 11-year corporate jaunt in communications management, first at Sentara, followed by Cox Communications, and then USAA. In 2002, that entrepreneur spirit resurfaces. Managing Communications Consulting was founded with a new business model and a lot more ability to serve the Hampton Roads business community!
She has presented or provided training at such organizations as the national Commercial Real Estate Women’s Association and Virginia Volunteerism Conference. Susan also provides customized training for companies and organizations and hosts many local workshops on some of her favorite topics: internal communications, leadership communications, social media, generational and gender communications, and customer service.
Susan focuses on serving to support the region in education/workforce development. Along with her commercial clients, she manages the development and marketing for STARBASE Victory, Inc. a STEM education program in partnership with Portsmouth Public Schools.
(Breakfast will be provided.)
ABC-VA Hampton Roads Training Facility
5505 Robin Hood Road, Ste. D
Norfolk, VA 23513
*Student parking is located in the back of the building.
Enter through door #21.*